Terms of service

Last Updated: 15 October 2026

Welcome to Myrrh & Frankincense (“we,” “us,” “our,” or “M&F”). These Terms of Service govern your access to and use of our website, including browsing, purchasing products, and using any services we offer.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase. If you do not agree with these terms, please refrain from using our website.

1. General Conditions

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website or products for any unlawful purpose or violate any applicable laws or regulations.

We reserve the right to refuse service, restrict access, or cancel orders where reasonably necessary, subject to applicable law.

2. Products and Descriptions

At Myrrh & Frankincense, we strive to display our jewelry as accurately as possible through product photographs, descriptions, colors, and specifications.

Please note:

  • Actual product colors and appearances may vary slightly due to screen settings, lighting, photography, or manufacturing variations.

  • Product materials, plating, dimensions, and other specifications will be described on the relevant product page wherever applicable.

  • Jewelry care and durability depend on usage, storage, exposure to chemicals, and other environmental factors.

  • Any stated material, plating, or product-performance claims apply only as described for the relevant product.

We make reasonable efforts to ensure product information is accurate. However, we do not guarantee that every description, photograph, or other website content will always be entirely error-free.

3. Prices and Payments

All product prices are displayed in Indian Rupees (INR), unless stated otherwise.

Prices, offers, discounts, and product availability may change without prior notice. Any changes will not affect a confirmed order except where correction or cancellation is necessary under applicable law.

We accept the payment methods displayed at checkout.

Prepaid Orders

Free shipping is available on all prepaid orders, subject to the terms displayed on our website at checkout.

Cash on Delivery (COD)

We offer partial-payment COD, subject to availability and eligibility.

  • Customers must pay 50% of the order value plus applicable delivery charges when placing the order.

  • The remaining 50% is payable at delivery, according to the COD arrangement.

  • A COD order is subject to confirmation and courier-service availability.

Please ensure that your contact details and delivery address are accurate before placing an order.

4. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

An order confirmation message or email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or decline an order in circumstances such as:

  • The product is unavailable or out of stock.

  • A pricing or product-description error has occurred.

  • Payment cannot be verified or is unsuccessful.

  • The delivery details are incomplete or inaccurate.

  • We reasonably suspect a fraudulent or unauthorized transaction.

If we cancel an order after receiving payment, any refund due will be processed in accordance with our Return, Refund & Exchange Policy and applicable law.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated to you.

Delivery times are estimates and may vary depending on your location, courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and reachable contact information.

Once an order has been dispatched, delivery is handled by the relevant courier partner. We will make reasonable efforts to assist with genuine delivery-related concerns.

6. Returns, Exchanges, Refunds, and Cancellations

Our Return, Refund & Exchange Policy forms part of these Terms of Service.

As a general rule:

  • We do not accept returns for change of mind, incorrect selection, or personal preference, subject to applicable law.

  • Exchanges may be offered for jewelry that arrives damaged, broken, or defective, subject to verification.

  • A clear and complete unboxing video is required when submitting a damage-related exchange request.

  • Cancellation requests must be made within one hour of placing the order on the same day and are subject to confirmation and order-processing status.

  • If a damaged or defective item cannot be replaced, an appropriate refund may be offered after verification.

Nothing in these Terms of Service excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

Please refer to our separate Return, Refund & Exchange Policy for complete details.

7. Jewelry Care and Product Performance

Our jewelry is selected and presented with an emphasis on quality, durability, and resistance to tarnishing.

However, product performance may vary depending on the materials and finish of the individual piece, frequency of wear, exposure to water, sweat, perfumes, cosmetics, cleaning products, and storage conditions.

Unless expressly stated for a specific product, we do not guarantee that every item is completely waterproof, sweatproof, tarnish-proof, or suitable for every skin type.

Customers with metal sensitivities should review the materials listed on the relevant product page before purchasing. Individual reactions may vary, and no jewelry can be guaranteed to be irritation-free for every person.

Following the recommended jewelry-care instructions can help maintain the appearance and longevity of your pieces.

8. Intellectual Property

All website content, including text, product photographs, graphics, logos, branding, designs, and other materials, belongs to Myrrh & Frankincense or its respective rights holders, unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially use our website content without prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property may result in appropriate legal action.

9. Accuracy of Information

We reserve the right to correct typographical errors, inaccuracies, omissions, and outdated information on our website, including product descriptions, prices, promotions, and availability.

We may update or discontinue products or modify website content when reasonably necessary, subject to our obligations regarding confirmed orders and applicable law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier providers, social media platforms, and other external websites.

These services may operate under their own terms and privacy policies. We are not responsible for the independent content, policies, or operations of third-party websites, except to the extent responsibility cannot be excluded under applicable law.

Your use of third-party services may be subject to additional terms imposed by those providers.

11. User Communications and Feedback

If you submit reviews, feedback, suggestions, photographs, or other content to us, you confirm that you have the right to share that content.

You agree not to submit unlawful, misleading, abusive, defamatory, or infringing material.

We may use feedback you voluntarily provide to improve our products and services. We will not treat private personal information as unrestricted promotional content merely because you contact us.

Any public use of customer reviews, photographs, or testimonials will be handled subject to applicable law and relevant permissions.

12. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

Information provided during browsing, checkout, payment, or customer-service interactions may be used to process orders, arrange delivery, communicate with you, prevent fraud, and fulfil our legal obligations.

Please review our Privacy Policy for further details about how your information is collected, used, and protected.

13. Limitation of Liability

To the extent permitted by applicable law, Myrrh & Frankincense will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited under applicable law.

These Terms do not affect your statutory consumer rights.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, your violation of these Terms of Service, or your infringement of another person's rights.

This provision does not apply to the extent that the relevant loss results from our own unlawful conduct or where such allocation of responsibility is prohibited by law.

15. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Any dispute arising from the use of our website or purchase of our products will be handled in accordance with applicable Indian law. Nothing in these Terms limits your right to approach a competent consumer forum or other authority where legally entitled to do so.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after an update does not override any rights you may have under applicable law.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Brand: Myrrh and Frankincense

Website: https://myrrhandfrankincense.com/

WhatsApp: +91-9311448699

Email: myrrhandfrankincense2025@gmail.com

We appreciate your trust in Myrrh & Frankincense and thank you for shopping with us.