Refund policy

At Myrrh & Frankincense, we carefully pack every order to ensure your jewelry reaches you in the best possible condition. Please read our policy before placing an order.

1. Returns

For hygiene and safety reasons, we do not accept returns or offer refunds for change of mind, incorrect selection, or personal preference. We encourage you to review the product details and images carefully before placing your order.

2. Exchanges for Damaged or Defective Products

We offer an exchange if your jewelry arrives damaged, broken, or defective.

To request an exchange, please ensure that you:

  • Contact us as soon as possible after receiving your order.

  • Share a clear and complete unboxing video showing the package being opened and the issue with the product. This is very important for Exchange.

  • Provide your order details and photographs or videos of the damaged item.

Please note that the unboxing video is required for us to verify damage during transit or upon delivery. Requests without sufficient evidence may not be eligible for an exchange.

If the same product is unavailable for replacement, we will discuss an appropriate resolution with you, which may include a refund.

3. Refunds

Refunds are available only in the following circumstances:

  • Order cancellation: You may request cancellation on the same day the order is placed, within 1 hour. Cancellation requests are subject to confirmation and whether the order has already been processed or dispatched.

  • Damaged or defective product: If your product arrives damaged or defective and a replacement is unavailable, a refund may be offered after verification.

Approved refunds will be processed to the original payment method, wherever possible. The time taken for the refund to reflect in your account may depend on your payment provider or bank.

How to Request an Exchange or Refund

For assistance with a damaged, defective, or eligible cancellation request, please contact us through our website's contact form, WhatsApp, or email. Include your order number and the relevant photos or unboxing video so we can assist you promptly.

Important Notes

  • Please inspect your order upon delivery and report any damage as soon as possible.

  • Minor variations in finish, color, or appearance may occur due to lighting, photography, or manufacturing processes and do not necessarily constitute a defect.

  • This policy does not limit any consumer rights or remedies available to you under applicable law.

For any questions or assistance, please contact Myrrh & Frankincense. We're happy to help you resolve any genuine concerns with your order.